1

Co-authored-by: Copilot <copilot@github.com>

lib/features/operations/ui/widgets/operation_files_section.dart

@@ -13,7 +13,6 @@ import 'package:shared_preferences/shared_preferences.dart';
 import 'package:flux/features/operations/models/operation_model.dart';
 import 'package:flux/features/attachments/models/attachment_model.dart';
 import 'package:pdf/widgets.dart' as pw;
-import 'package:pdf/pdf.dart' as p; // Se ti serve formattazione core
 import 'package:pdfx/pdfx.dart' as px; // Isoliamo pdfx
 
 class _ExportItem {
@@ -281,7 +280,7 @@ class _OperationFilesSectionState extends State<OperationFilesSection> {
         if (fileBytes == null) continue;
 
         // Recuperiamo il nome che l'utente ha (magari) già impostato
-        final baseName = file.name ?? 'Documento';
+        final baseName = file.name;
 
         if (file.extension == 'pdf') {
           final document = await px.PdfDocument.openData(fileBytes);

lib/features/tickets/blocs/ticket_list_cubit.dart

@@ -0,0 +1,73 @@
+import 'package:flutter/material.dart';
+import 'package:flutter_bloc/flutter_bloc.dart';
+import 'package:flux/features/tickets/models/ticket_model.dart';
+import 'package:flux/features/tickets/data/ticket_repository.dart';
+import 'package:get_it/get_it.dart';
+import 'ticket_list_state.dart';
+
+class TicketListCubit extends Cubit<TicketListState> {
+  final TicketRepository _repository = GetIt.I.get<TicketRepository>();
+  static const int _limit = 20; // Paginazione a blocchi di 20
+
+  TicketListCubit() : super(const TicketListState()) {
+    fetchTickets(reset: true);
+  }
+
+  /// Recupera i ticket. Se reset = true, svuota la lista e riparte da offset 0.
+  Future<void> fetchTickets({bool reset = false}) async {
+    if (state.isLoading) return;
+    if (!reset && state.hasReachedMax) return;
+
+    emit(
+      state.copyWith(
+        isLoading: true,
+        errorMessage: '',
+        tickets: reset ? [] : state.tickets,
+      ),
+    );
+
+    try {
+      final currentOffset = reset ? 0 : state.tickets.length;
+
+      final newTickets = await _repository.fetchStoreTickets(
+        offset: currentOffset,
+        limit: _limit,
+        searchTerm: state.searchTerm,
+        dateRange: state.dateRange,
+        statusFilter: state.statusFilter,
+      );
+
+      emit(
+        state.copyWith(
+          tickets: reset ? newTickets : [...state.tickets, ...newTickets],
+          isLoading: false,
+          hasReachedMax: newTickets.length < _limit,
+        ),
+      );
+    } catch (e) {
+      emit(state.copyWith(isLoading: false, errorMessage: e.toString()));
+    }
+  }
+
+  /// Aggiorna i filtri e ricarica tutto da zero
+  void updateFilters({
+    String? searchTerm,
+    DateTimeRange? dateRange,
+    TicketStatus? statusFilter,
+    bool clearSearch = false,
+    bool clearDate = false,
+    bool clearStatus = false,
+  }) {
+    emit(
+      state.copyWith(
+        searchTerm: searchTerm,
+        dateRange: dateRange,
+        statusFilter: statusFilter,
+        clearSearch: clearSearch,
+        clearDate: clearDate,
+        clearStatus: clearStatus,
+      ),
+    );
+    fetchTickets(reset: true); // Applica i filtri e ricarica
+  }
+}

lib/features/tickets/blocs/ticket_list_state.dart

@@ -0,0 +1,59 @@
+import 'package:equatable/equatable.dart';
+import 'package:flutter/material.dart';
+import 'package:flux/features/tickets/models/ticket_model.dart';
+
+class TicketListState extends Equatable {
+  final List<TicketModel> tickets;
+  final bool isLoading;
+  final bool hasReachedMax;
+  final String errorMessage;
+
+  // Filtri attivi
+  final String? searchTerm;
+  final DateTimeRange? dateRange;
+  final TicketStatus? statusFilter;
+
+  const TicketListState({
+    this.tickets = const [],
+    this.isLoading = false,
+    this.hasReachedMax = false,
+    this.errorMessage = '',
+    this.searchTerm,
+    this.dateRange,
+    this.statusFilter,
+  });
+
+  TicketListState copyWith({
+    List<TicketModel>? tickets,
+    bool? isLoading,
+    bool? hasReachedMax,
+    String? errorMessage,
+    String? searchTerm,
+    DateTimeRange? dateRange,
+    TicketStatus? statusFilter,
+    bool clearSearch = false,
+    bool clearDate = false,
+    bool clearStatus = false,
+  }) {
+    return TicketListState(
+      tickets: tickets ?? this.tickets,
+      isLoading: isLoading ?? this.isLoading,
+      hasReachedMax: hasReachedMax ?? this.hasReachedMax,
+      errorMessage: errorMessage ?? this.errorMessage,
+      searchTerm: clearSearch ? null : (searchTerm ?? this.searchTerm),
+      dateRange: clearDate ? null : (dateRange ?? this.dateRange),
+      statusFilter: clearStatus ? null : (statusFilter ?? this.statusFilter),
+    );
+  }
+
+  @override
+  List<Object?> get props => [
+    tickets,
+    isLoading,
+    hasReachedMax,
+    errorMessage,
+    searchTerm,
+    dateRange,
+    statusFilter,
+  ];
+}

lib/features/tickets/data/ticket_repository.dart

@@ -0,0 +1,235 @@
+import 'package:flutter/material.dart';
+import 'package:flux/core/blocs/session/session_cubit.dart';
+import 'package:flux/features/tickets/models/ticket_model.dart';
+import 'package:get_it/get_it.dart';
+import 'package:supabase_flutter/supabase_flutter.dart';
+
+class TicketRepository {
+  final SupabaseClient _supabase = GetIt.I.get<SupabaseClient>();
+
+  TicketRepository();
+
+  static const String _tableName = 'ticket';
+
+  // --- RECUPERO PAGINATO CON FILTRI E JOIN DEI TICKET DI UNO STORE ---
+  Future<List<TicketModel>> fetchStoreTickets({
+    required int offset,
+    int limit = 50,
+    String? searchTerm,
+    DateTimeRange? dateRange,
+    TicketStatus? statusFilter,
+    TicketType? ticketTypeFilter,
+    String? staffIdFilter,
+  }) async {
+    try {
+      var query = _supabase
+          .from(_tableName)
+          .select('''
+            *,
+            customer (*),
+            staff (*),
+            target_model:model!ticket_model_id_1_fkey (*),
+            source_model:model!ticket_model_id_2_fkey (*)
+          ''')
+          .eq('store_id', GetIt.I.get<SessionCubit>().state.currentStore!.id!);
+
+      // Filtro Range Date
+      if (dateRange != null) {
+        query = query
+            .gte('created_at', dateRange.start.toIso8601String())
+            .lte('created_at', dateRange.end.toIso8601String());
+      }
+
+      if (statusFilter != null) {
+        query = query.eq('status', statusFilter.value);
+      }
+
+      if (ticketTypeFilter != null) {
+        query = query.eq('ticket_type', ticketTypeFilter.value);
+      }
+
+      if (staffIdFilter != null) {
+        query = query.eq('staff_id', staffIdFilter);
+      }
+
+      if (searchTerm != null && searchTerm.isNotEmpty) {
+        // Filtra sui campi della tabella principale O su quelli della tabella joinata
+        query = query.or('customer.name.ilike.%$searchTerm%');
+      }
+
+      final response = await query
+          .order('created_at', ascending: false)
+          .range(offset, offset + limit - 1);
+
+      return (response as List).map((map) => TicketModel.fromMap(map)).toList();
+    } catch (e) {
+      throw Exception('$e');
+    }
+  }
+
+  // --- RECUPERO PAGINATO CON FILTRI E JOIN DEI TICKET DI TUTTA L'AZIENDA ---
+  Future<List<TicketModel>> fetchCompanyTickets({
+    required int offset,
+    int limit = 50,
+    String? searchTerm,
+    DateTimeRange? dateRange,
+    TicketStatus? ticketStatusFilter,
+    TicketType? ticketTypeFilter,
+    String? staffIdFilter,
+  }) async {
+    try {
+      var query = _supabase
+          .from(_tableName)
+          .select('''
+            *,
+            customer (*),
+            staff (*),
+            target_model:model!ticket_model_id_1_fkey (*),
+            source_model:model!ticket_model_id_2_fkey (*)
+          ''')
+          .eq('company_id', GetIt.I.get<SessionCubit>().state.company!.id!);
+
+      // Filtro Range Date
+      if (dateRange != null) {
+        query = query
+            .gte('created_at', dateRange.start.toIso8601String())
+            .lte('created_at', dateRange.end.toIso8601String());
+      }
+
+      if (ticketStatusFilter != null) {
+        query = query.eq('status', ticketStatusFilter.value);
+      }
+
+      if (ticketTypeFilter != null) {
+        query = query.eq('ticket_type', ticketTypeFilter.value);
+      }
+
+      if (staffIdFilter != null) {
+        query = query.eq('staff_id', staffIdFilter);
+      }
+
+      if (searchTerm != null && searchTerm.isNotEmpty) {
+        // Filtra sui campi della tabella principale O su quelli della tabella joinata
+        query = query.or('customer.name.ilike.%$searchTerm%');
+      }
+
+      final response = await query
+          .order('created_at', ascending: false)
+          .range(offset, offset + limit - 1);
+
+      return (response as List).map((map) => TicketModel.fromMap(map)).toList();
+    } catch (e) {
+      throw Exception('$e');
+    }
+  }
+
+  /// Stream dei ticket che necessitano attenzione (es. in scadenza oggi o in ritardo)
+  Stream<List<TicketModel>> getAttentionNeededTicketsStream() {
+    return _supabase
+        .from(_tableName)
+        .stream(primaryKey: ['id'])
+        .eq('store_id', GetIt.I.get<SessionCubit>().state.currentStore!.id!)
+        // Purtroppo lo stream accetta solo filtri base, quindi ci facciamo
+        // mandare i dati e li filtriamo con la potenza di Dart!
+        .limit(300)
+        .map((listOfMaps) {
+          final now = DateTime.now();
+          final endOfToday = DateTime(now.year, now.month, now.day, 23, 59, 59);
+
+          // 1. Mappiamo tutto in TicketModel
+          final allStoreTickets = listOfMaps
+              .map((map) => TicketModel.fromMap(map))
+              .toList();
+
+          // 2. Filtriamo in memoria!
+          final urgentTickets = allStoreTickets.where((ticket) {
+            // Escludiamo quelli già chiusi o consegnati
+            if (ticket.status == TicketStatus.closed ||
+                ticket.status == TicketStatus.ready) {
+              return false;
+            }
+
+            // Se c'è una data di consegna stimata ed è <= a stasera, è urgente!
+            if (ticket.estimatedDeliveryAt != null) {
+              return ticket.estimatedDeliveryAt!.isBefore(endOfToday);
+            }
+
+            return false;
+          }).toList();
+
+          // 3. Li ordiniamo mettendo i più vecchi/urgenti in cima
+          urgentTickets.sort(
+            (a, b) => a.estimatedDeliveryAt!.compareTo(b.estimatedDeliveryAt!),
+          );
+
+          return urgentTickets;
+        });
+  }
+
+  /// Recupera un ticket specifico CON TUTTE LE RELAZIONI espanse (Cliente e Modelli)
+  /// Questa è la vera magia di Supabase!
+  Future<TicketModel> getTicketWithDetails(String ticketId) async {
+    try {
+      // Usiamo i nomi esatti delle Foreign Key che hai definito nell'SQL!
+      final response = await _supabase
+          .from(_tableName)
+          .select('''
+            *,
+            customer (*),
+            target_model:model!ticket_model_id_1_fkey (*),
+            source_model:model!ticket_model_id_2_fkey (*),
+            staff:staff_member!ticket_staff_id_fkey (*)
+          ''')
+          .eq('id', ticketId)
+          .single();
+
+      return TicketModel.fromMap(response);
+    } catch (e) {
+      throw Exception('Errore nel recupero del dettaglio ticket: $e');
+    }
+  }
+
+  /// Salva il ticket con upsert
+  Future<TicketModel> saveTicket(TicketModel ticket) async {
+    try {
+      final response = await _supabase
+          .from(_tableName)
+          .upsert(ticket.toMap())
+          .select()
+          .single();
+
+      return TicketModel.fromMap(response);
+    } catch (e) {
+      throw Exception('Errore nella creazione del ticket: $e');
+    }
+  }
+
+  /// Aggiorna un ticket esistente
+  Future<TicketModel> updateTicket(TicketModel ticket) async {
+    if (ticket.id == null) {
+      throw Exception('Impossibile aggiornare un ticket senza ID');
+    }
+
+    try {
+      final response = await _supabase
+          .from(_tableName)
+          .update(ticket.toMap())
+          .eq('id', ticket.id!)
+          .select()
+          .single();
+
+      return TicketModel.fromMap(response);
+    } catch (e) {
+      throw Exception('Errore nell\'aggiornamento del ticket: $e');
+    }
+  }
+
+  /// Elimina (o annulla) un ticket
+  Future<void> deleteTicket(String ticketId) async {
+    try {
+      await _supabase.from(_tableName).delete().eq('id', ticketId);
+    } catch (e) {
+      throw Exception('Errore nell\'eliminazione del ticket: $e');
+    }
+  }
+}

lib/features/tickets/models/ticket_model.dart

@@ -0,0 +1,345 @@
+import 'package:equatable/equatable.dart';
+import 'package:flux/core/utils/extensions.dart';
+
+/// Enum per il tipo di ticket
+enum TicketType {
+  repair('repair', 'Riparazione'),
+  softwareSetup('software_setup', 'Setup software'),
+  dataTransfer('data_transfer', 'Trasferimento dati'),
+  operationTicket('operation_ticket', 'Ticket di operazione'),
+  other('other', 'Altro');
+
+  final String value;
+  final String displayValue;
+  const TicketType(this.value, this.displayValue);
+
+  static TicketType fromString(String val) {
+    return TicketType.values.firstWhere(
+      (e) => e.value == val,
+      orElse: () => TicketType.other,
+    );
+  }
+}
+
+/// Enum per lo stato del ticket
+enum TicketStatus {
+  open('open', 'Aperto'),
+  inProgress('in_progress', 'In corso'),
+  waitingForParts('waiting_for_parts', 'In attesa di ricambi'),
+  ready('ready', 'Pronto'),
+  closed('closed', 'Chiuso'),
+  waitingForShipping('waiting_for_shipping', 'In attesa di spedire'),
+  waitingForReturn('waiting_for_return', 'In attesa di ritorno');
+
+  final String value;
+  final String displayValue;
+  const TicketStatus(this.value, this.displayValue);
+
+  static TicketStatus? fromString(String? val) {
+    if (val == null) return null;
+    return TicketStatus.values.firstWhere(
+      (e) => e.value == val,
+      orElse: () => TicketStatus.open,
+    );
+  }
+}
+
+/// Enum per il risultato del ticket (OK / KO)
+enum TicketResult {
+  success('success', 'Risolto (OK)'),
+  failure('failure', 'Non Risolto (KO)');
+
+  final String value;
+  final String displayValue;
+  const TicketResult(this.value, this.displayValue);
+
+  static TicketResult? fromString(String? val) {
+    if (val == null) return null;
+    return TicketResult.values.firstWhere(
+      (e) => e.value == val,
+      orElse: () => TicketResult.success,
+    );
+  }
+}
+
+/// Enum per il tipo di garanzia
+enum WarrantyType {
+  manufacturerWarranty('manufacturer_warranty', 'Garanzia produttore'),
+  providerWarranty('provider_warranty', 'Garanzia gestore'),
+  internalWarranty('internal_warranty', 'Garanzia interna'),
+  noWarranty('no_warranty', 'Fuori garanzia');
+
+  final String value;
+  final String displayValue;
+  const WarrantyType(this.value, this.displayValue);
+
+  static WarrantyType? fromString(String? val) {
+    return WarrantyType.values.firstWhere(
+      (e) => e.value == val,
+      orElse: () => WarrantyType.noWarranty,
+    );
+  }
+}
+
+class TicketModel extends Equatable {
+  final String? id; // Null se non ancora salvato
+  final DateTime? createdAt;
+  final String companyId;
+  final String? storeId;
+  final String? customerId;
+  final String? targetModelId;
+  final String? targetSn;
+  final String? sourceModelId;
+  final String? sourceSn;
+  final double customerPrice;
+  final double internalCost;
+  final DateTime? closedAt;
+  final DateTime? returnedAt;
+  final String request;
+  final String? staffId;
+  final WarrantyType? warrantyType;
+  final String? publicNotes;
+  final String? internalNotes;
+  final int? referenceNumber;
+  final String? alternativePhoneNumber;
+  final bool hasCourtesyDevice;
+  final TicketType ticketType;
+  final TicketStatus? status;
+  final DateTime? estimatedDeliveryAt;
+  final TicketResult? result;
+  final String? resolutionNotes;
+  final String? legacyId;
+  final String? customerName;
+  final String? targetModelName;
+  final String? sourceModelName;
+  final String? staffName;
+
+  const TicketModel({
+    this.id,
+    this.createdAt,
+    required this.companyId,
+    this.storeId,
+    this.customerId,
+    this.targetModelId,
+    this.targetSn,
+    this.sourceModelId,
+    this.sourceSn,
+    this.customerPrice = 0.0,
+    this.internalCost = 0.0,
+    this.closedAt,
+    this.returnedAt,
+    this.request = '',
+    this.staffId,
+    this.warrantyType,
+    this.publicNotes,
+    this.internalNotes,
+    this.referenceNumber,
+    this.alternativePhoneNumber,
+    this.hasCourtesyDevice = false,
+    required this.ticketType,
+    this.status,
+    this.estimatedDeliveryAt,
+    this.result,
+    this.resolutionNotes,
+    this.legacyId,
+    this.customerName,
+    this.targetModelName,
+    this.sourceModelName,
+    this.staffName,
+  });
+
+  /// Factory per creare un ticket vuoto (utile per i form di creazione)
+  factory TicketModel.empty({required String companyId, String? storeId}) {
+    return TicketModel(
+      companyId: companyId,
+      storeId: storeId,
+      ticketType: TicketType.repair, // Valore di default
+      status: TicketStatus.open,
+      customerPrice: 0.0,
+      internalCost: 0.0,
+      hasCourtesyDevice: false,
+      request: '',
+    );
+  }
+
+  TicketModel copyWith({
+    String? id,
+    DateTime? createdAt,
+    String? companyId,
+    String? storeId,
+    String? customerId,
+    String? targetModelId,
+    String? targetSn,
+    String? sourceModelId,
+    String? sourceSn,
+    double? customerPrice,
+    double? internalCost,
+    DateTime? closedAt,
+    DateTime? returnedAt,
+    String? request,
+    String? staffId,
+    WarrantyType? warrantyType,
+    String? publicNotes,
+    String? internalNotes,
+    int? referenceNumber,
+    String? alternativePhoneNumber,
+    bool? hasCourtesyDevice,
+    TicketType? ticketType,
+    TicketStatus? status,
+    DateTime? estimatedDeliveryAt,
+    TicketResult? result,
+    String? resolutionNotes,
+    String? legacyId,
+    String? customerName,
+    String? targetModelName,
+    String? sourceModelName,
+    String? staffName,
+  }) {
+    return TicketModel(
+      id: id ?? this.id,
+      createdAt: createdAt ?? this.createdAt,
+      companyId: companyId ?? this.companyId,
+      storeId: storeId ?? this.storeId,
+      customerId: customerId ?? this.customerId,
+      targetModelId: targetModelId ?? this.targetModelId,
+      targetSn: targetSn ?? this.targetSn,
+      sourceModelId: sourceModelId ?? this.sourceModelId,
+      sourceSn: sourceSn ?? this.sourceSn,
+      customerPrice: customerPrice ?? this.customerPrice,
+      internalCost: internalCost ?? this.internalCost,
+      closedAt: closedAt ?? this.closedAt,
+      returnedAt: returnedAt ?? this.returnedAt,
+      request: request ?? this.request,
+      staffId: staffId ?? this.staffId,
+      warrantyType: warrantyType ?? this.warrantyType,
+      publicNotes: publicNotes ?? this.publicNotes,
+      internalNotes: internalNotes ?? this.internalNotes,
+      referenceNumber: referenceNumber ?? this.referenceNumber,
+      alternativePhoneNumber:
+          alternativePhoneNumber ?? this.alternativePhoneNumber,
+      hasCourtesyDevice: hasCourtesyDevice ?? this.hasCourtesyDevice,
+      ticketType: ticketType ?? this.ticketType,
+      status: status ?? this.status,
+      estimatedDeliveryAt: estimatedDeliveryAt ?? this.estimatedDeliveryAt,
+      result: result ?? this.result,
+      resolutionNotes: resolutionNotes ?? this.resolutionNotes,
+      legacyId: legacyId ?? this.legacyId,
+      customerName: customerName ?? this.customerName,
+      targetModelName: targetModelName ?? this.targetModelName,
+      sourceModelName: sourceModelName ?? this.sourceModelName,
+      staffName: staffName ?? this.staffName,
+    );
+  }
+
+  /// Deserializzazione da Supabase
+  factory TicketModel.fromMap(Map<String, dynamic> map) {
+    return TicketModel(
+      id: map['id'] as String,
+      createdAt: map['created_at'] != null
+          ? DateTime.parse(map['created_at']).toLocal()
+          : null,
+      companyId: map['company_id'] as String,
+      storeId: map['store_id'] as String?,
+      customerId: map['customer_id'] as String?,
+      targetModelId: map['target_model_id'] as String?,
+      targetSn: map['target_sn'] as String?,
+      sourceModelId: map['source_model_id'] as String?,
+      sourceSn: map['source_sn'] as String?,
+      // Fix per i field numerici di Postgres che potrebbero arrivare come int o double
+      customerPrice: (map['customer_price'] as num?)?.toDouble() ?? 0.0,
+      internalCost: (map['internal_cost'] as num?)?.toDouble() ?? 0.0,
+      closedAt: map['closed_at'] != null
+          ? DateTime.parse(map['closed_at']).toLocal()
+          : null,
+      returnedAt: map['returned_at'] != null
+          ? DateTime.parse(map['returned_at']).toLocal()
+          : null,
+      request: map['request'] as String? ?? '',
+      staffId: map['staff_id'] as String?,
+      warrantyType: WarrantyType.fromString(map['warranty_type'] as String?),
+      publicNotes: map['public_notes'] as String?,
+      internalNotes: map['internal_notes'] as String?,
+      referenceNumber: map['reference_number'] as int?,
+      alternativePhoneNumber: map['alternative_phone_number'] as String?,
+      hasCourtesyDevice: map['has_courtesy_device'] as bool? ?? false,
+      ticketType: TicketType.fromString(map['ticket_type'] as String),
+      status: TicketStatus.fromString(map['status'] as String?),
+      estimatedDeliveryAt: map['estimated_delivery_at'] != null
+          ? DateTime.parse(map['estimated_delivery_at']).toLocal()
+          : null,
+      result: TicketResult.fromString(map['result'] as String?),
+      resolutionNotes: map['resolution_notes'] as String?,
+      legacyId: map['legacy_id'] as String?,
+      customerName: (map['customer']?['name'] as String?).myFormat(),
+      targetModelName: (map['target_model']?['name_with_brand'] as String?)
+          ?.myFormat(),
+      sourceModelName: (map['source_model']?['name_with_brand'] as String?)
+          ?.myFormat(),
+      staffName: (map['staff']?['name'] as String?).myFormat(),
+    );
+  }
+
+  /// Serializzazione per Supabase
+  Map<String, dynamic> toMap() {
+    return {
+      if (id != null) 'id': id,
+      'company_id': companyId,
+      'store_id': storeId,
+      'customer_id': customerId,
+      'target_model_id': targetModelId,
+      'target_sn': targetSn,
+      'source_model_id': sourceModelId,
+      'source_sn': sourceSn,
+      'customer_price': customerPrice,
+      'internal_cost': internalCost,
+      if (closedAt != null) 'closed_at': closedAt!.toUtc().toIso8601String(),
+      if (returnedAt != null)
+        'returned_at': returnedAt!.toUtc().toIso8601String(),
+      'request': request,
+      'staff_id': staffId,
+      'warranty_type': warrantyType,
+      'public_notes': publicNotes,
+      'internal_notes': internalNotes,
+      'alternative_phone_number': alternativePhoneNumber,
+      'has_courtesy_device': hasCourtesyDevice,
+      'ticket_type': ticketType.value,
+      if (status != null) 'status': status!.value,
+      if (estimatedDeliveryAt != null)
+        'estimated_delivery_at': estimatedDeliveryAt!.toUtc().toIso8601String(),
+      if (result != null) 'result': result!.value,
+      'resolution_notes': resolutionNotes,
+      'legacy_id': legacyId,
+    };
+  }
+
+  @override
+  List<Object?> get props => [
+    id,
+    createdAt,
+    companyId,
+    storeId,
+    customerId,
+    targetModelId,
+    targetSn,
+    sourceModelId,
+    sourceSn,
+    customerPrice,
+    internalCost,
+    closedAt,
+    returnedAt,
+    request,
+    staffId,
+    warrantyType,
+    publicNotes,
+    internalNotes,
+    referenceNumber,
+    alternativePhoneNumber,
+    hasCourtesyDevice,
+    ticketType,
+    status,
+    estimatedDeliveryAt,
+    result,
+    resolutionNotes,
+    legacyId,
+  ];
+}

lib/features/tickets/models/ticket_status_extension.dart

@@ -0,0 +1,43 @@
+import 'package:flutter/material.dart';
+import 'package:flux/features/tickets/models/ticket_model.dart';
+
+extension TicketStatusVisuals on TicketStatus {
+  Color get color {
+    switch (this) {
+      case TicketStatus.open:
+        return Colors.blueGrey;
+      case TicketStatus.waitingForParts:
+        return Colors.amber.shade700;
+      case TicketStatus.inProgress:
+        return Colors.blue;
+      case TicketStatus.waitingForShipping:
+        // Il tuo rosa storico!
+        return Colors.pinkAccent;
+      case TicketStatus.waitingForReturn:
+        return Colors.purpleAccent;
+      case TicketStatus.ready:
+        return Colors.green;
+      case TicketStatus.closed:
+        return Colors.grey.shade400;
+    }
+  }
+
+  IconData get icon {
+    switch (this) {
+      case TicketStatus.open:
+        return Icons.inbox;
+      case TicketStatus.waitingForParts:
+        return Icons.hourglass_empty;
+      case TicketStatus.inProgress:
+        return Icons.build;
+      case TicketStatus.waitingForShipping:
+        return Icons.local_shipping_outlined;
+      case TicketStatus.waitingForReturn:
+        return Icons.undo;
+      case TicketStatus.ready:
+        return Icons.check_circle_outline;
+      case TicketStatus.closed:
+        return Icons.lock_outline;
+    }
+  }
+}