added singleUserMode and removed StaffSection from forms

lib/core/blocs/session/session_cubit.dart

@@ -164,4 +164,8 @@ class SessionCubit extends Cubit<SessionState> {
   void setIsMobileDevice(bool isMobile) {
     emit(state.copyWith(isMobileDevice: isMobile));
   }
+
+  void setIsSingleUserMode(bool isSingleUser) {
+    emit(state.copyWith(isSingleUserMode: isSingleUser));
+  }
 }

lib/core/blocs/session/session_state.dart

@@ -25,6 +25,7 @@ class SessionState extends Equatable {
   final StaffMemberModel? currentStaffMember;
   final OnboardingStep onboardingStep;
   final bool isMobileDevice;
+  final bool isSingleUserMode;
 
   const SessionState({
     this.status = SessionStatus.initial,
@@ -34,6 +35,7 @@ class SessionState extends Equatable {
     this.currentStaffMember,
     this.onboardingStep = OnboardingStep.none,
     this.isMobileDevice = false,
+    this.isSingleUserMode = false,
   });
 
   /// Metodo per creare una copia dello stato modificando solo i campi necessari
@@ -45,6 +47,7 @@ class SessionState extends Equatable {
     StaffMemberModel? currentStaffMember,
     OnboardingStep? onboardingStep,
     bool? isMobileDevice,
+    bool? isSingleUserMode,
   }) {
     return SessionState(
       status: status ?? this.status,
@@ -54,6 +57,7 @@ class SessionState extends Equatable {
       currentStaffMember: currentStaffMember ?? this.currentStaffMember,
       onboardingStep: onboardingStep ?? this.onboardingStep,
       isMobileDevice: isMobileDevice ?? this.isMobileDevice,
+      isSingleUserMode: isSingleUserMode ?? this.isSingleUserMode,
     );
   }
 
@@ -66,6 +70,7 @@ class SessionState extends Equatable {
     currentStaffMember,
     onboardingStep,
     isMobileDevice,
+    isSingleUserMode,
   ];
 
   // Helper rapidi per la UI

lib/core/routes/app_router.dart

@@ -23,6 +23,7 @@ import 'package:flux/features/master_data/products/ui/products_screen.dart';
 import 'package:flux/features/master_data/providers/blocs/provider_cubit.dart';
 import 'package:flux/features/master_data/providers/ui/providers_master_data_screen.dart';
 import 'package:flux/features/master_data/staff/blocs/staff_cubit.dart';
+import 'package:flux/features/master_data/staff/models/staff_member_model.dart';
 import 'package:flux/features/master_data/staff/ui/staff_screen.dart';
 import 'package:flux/features/master_data/store/ui/stores_screen.dart';
 import 'package:flux/features/onboarding/blocs/onboarding_cubit.dart';
@@ -33,7 +34,7 @@ import 'package:flux/features/operations/blocs/operation_list_cubit.dart';
 import 'package:flux/features/operations/models/operation_model.dart';
 import 'package:flux/features/operations/ui/operation_form_screen.dart';
 import 'package:flux/features/operations/ui/operation_list_screen.dart';
-import 'package:flux/features/settings/settings_view.dart';
+import 'package:flux/features/settings/settings_screen.dart';
 import 'package:flux/features/settings/theme_settings_view.dart';
 import 'package:flux/features/tickets/blocs/ticket_form_cubit.dart';
 import 'package:flux/features/tickets/blocs/ticket_list_cubit.dart';
@@ -170,7 +171,7 @@ class AppRouter {
             GoRoute(
               path: '/settings',
               name: Routes.settings,
-              builder: (context, state) => const SettingsView(),
+              builder: (context, state) => const SettingsScreen(),
               routes: [
                 GoRoute(
                   path: 'themeSettings',
@@ -213,14 +214,22 @@ class AppRouter {
             // 1. Leggiamo l'ID dall'URL
             final String pathId = state.pathParameters['id'] ?? 'new';
 
-            // 2. Leggiamo l'oggetto dalla RAM (se arriviamo da un tap interno all'app)
-            final TicketModel? ticketFromExtra = state.extra as TicketModel?;
+            // 2. CAST DA NINJA (Aggiungi i punti interrogativi!)
+            final record =
+                state.extra
+                    as ({StaffMemberModel? createdBy, TicketModel? ticket})?;
 
-            // 3. Capiamo se è un nuovo ticket o una modifica
-            final String? realTicketId = pathId == 'new' ? null : pathId;
-            context.read<StaffCubit>().loadStaffForStore(
-              GetIt.I.get<SessionCubit>().state.currentStore!.id!,
-            );
+            // 3. LOGICA SOBRIA
+            final String? realTicketId;
+
+            if (pathId == 'new') {
+              realTicketId = null;
+            } else if (record?.ticket?.id != null) {
+              // <-- Parentesi TONDE per la condizione, GRAFFE per il blocco!
+              realTicketId = record!.ticket!.id;
+            } else {
+              realTicketId = pathId;
+            }
             context.read<CustomersCubit>().loadCustomers();
             context.read<ProductsCubit>().loadModels();
             context.read<ProductsCubit>().loadBrands();
@@ -233,12 +242,18 @@ class AppRouter {
                     parentId: realTicketId,
                   ),
                 ),
-                BlocProvider(create: (context) => TicketFormCubit()),
+                BlocProvider(
+                  create: (context) => TicketFormCubit(
+                    // Passiamo il creatore e l'eventuale ticket esistente presi dal Record!
+                    createdBy: record?.createdBy,
+                    existingTicket: record?.ticket,
+                  ),
+                ),
               ],
 
               child: TicketFormScreen(
                 ticketId: realTicketId,
-                existingTicket: ticketFromExtra,
+                existingTicket: record?.ticket,
               ),
             );
           },
@@ -268,9 +283,22 @@ class AppRouter {
           name: Routes.operationForm,
           builder: (context, state) {
             final String pathId = state.pathParameters['id'] ?? 'new';
-            final OperationModel? operationFromExtra =
-                state.extra as OperationModel?;
-            final String? realOperationId = pathId == 'new' ? null : pathId;
+
+            final record =
+                state.extra
+                    as ({
+                      StaffMemberModel? createdBy,
+                      OperationModel? operation,
+                    })?;
+
+            final String? realOperationId;
+            if (pathId == 'new') {
+              realOperationId = null;
+            } else if (record?.operation?.id != null) {
+              realOperationId = record!.operation!.id;
+            } else {
+              realOperationId = pathId;
+            }
             final currentStoreId = GetIt.I
                 .get<SessionCubit>()
                 .state
@@ -282,8 +310,6 @@ class AppRouter {
             );
             context.read<ProductsCubit>().loadModels();
             context.read<ProductsCubit>().loadBrands();
-            context.read<StaffCubit>().loadStaffForStore(currentStoreId);
-
             return MultiBlocProvider(
               providers: [
                 BlocProvider(
@@ -292,11 +318,16 @@ class AppRouter {
                     parentType: AttachmentParentType.operation,
                   ),
                 ),
-                BlocProvider(create: (context) => OperationFormCubit()),
+                BlocProvider(
+                  create: (context) => OperationFormCubit(
+                    createdBy: record?.createdBy,
+                    existingOperation: record?.operation,
+                  ),
+                ),
               ],
               child: OperationFormScreen(
                 operationId: realOperationId,
-                existingOperation: operationFromExtra,
+                existingOperation: record?.operation,
               ),
             );
           },

lib/core/widgets/staff_selector_modal.dart

@@ -0,0 +1,147 @@
+import 'package:flutter/material.dart';
+import 'package:flutter_bloc/flutter_bloc.dart';
+import 'package:flux/core/blocs/session/session_cubit.dart';
+import 'package:flux/features/master_data/staff/blocs/staff_cubit.dart';
+import 'package:flux/features/master_data/staff/models/staff_member_model.dart';
+// import 'package:flutter_bloc/flutter_bloc.dart';
+// Importa il tuo StaffModel
+
+/// Funzione helper globale per lanciare la modale ovunque ti trovi con 1 riga di codice
+Future<dynamic> showStaffSelectorModal(BuildContext context) async {
+  return showModalBottomSheet(
+    context: context,
+    isScrollControlled:
+        true, // Permette alla modale di essere più alta se serve
+    backgroundColor: Colors.transparent,
+    builder: (context) => const StaffSelectorModal(),
+  );
+}
+
+class StaffSelectorModal extends StatelessWidget {
+  const StaffSelectorModal({super.key});
+
+  @override
+  Widget build(BuildContext context) {
+    final theme = Theme.of(context);
+
+    return Container(
+      decoration: BoxDecoration(
+        color: theme.colorScheme.surface,
+        borderRadius: const BorderRadius.vertical(top: Radius.circular(24)),
+      ),
+      padding: const EdgeInsets.all(24),
+      child: SafeArea(
+        child: Column(
+          mainAxisSize: MainAxisSize.min, // Occupa solo lo spazio necessario
+          children: [
+            // --- Maniglietta superiore (UX standard dei BottomSheet) ---
+            Container(
+              width: 40,
+              height: 4,
+              margin: const EdgeInsets.only(bottom: 24),
+              decoration: BoxDecoration(
+                color: theme.dividerColor,
+                borderRadius: BorderRadius.circular(2),
+              ),
+            ),
+
+            // --- Titolo ---
+            const Text(
+              'Chi sei?',
+              style: TextStyle(fontSize: 24, fontWeight: FontWeight.bold),
+            ),
+            const SizedBox(height: 8),
+            Text(
+              'Seleziona il tuo profilo per continuare',
+              style: TextStyle(color: Colors.grey.shade600),
+            ),
+            const SizedBox(height: 32),
+            BlocBuilder<StaffCubit, StaffState>(
+              builder: (context, state) {
+                if (state.status == StaffStatus.loading) {
+                  return const CircularProgressIndicator();
+                }
+                final staffList = state.storeStaff;
+                return _buildStaffGrid(context, staffList);
+              },
+            ),
+
+            const SizedBox(height: 16),
+
+            // --- Tasto Annulla ---
+            TextButton(
+              onPressed: () => Navigator.of(context).pop(), // Restituisce null
+              child: const Text('Annulla'),
+            ),
+          ],
+        ),
+      ),
+    );
+  }
+
+  Widget _buildStaffGrid(
+    BuildContext context,
+    List<StaffMemberModel> staffList,
+  ) {
+    return Wrap(
+      spacing: 16,
+      runSpacing: 16,
+      alignment: WrapAlignment.center,
+      children: staffList.map((staff) {
+        return InkWell(
+          borderRadius: BorderRadius.circular(16),
+          onTap: () {
+            // Quando l'utente tappa il suo nome, la modale si chiude
+            // e restituisce il modello (o l'ID) alla schermata precedente!
+            Navigator.of(context).pop(staff);
+          },
+          child: Container(
+            width: 100, // Pulsanti larghi e comodi
+            padding: const EdgeInsets.all(16),
+            decoration: BoxDecoration(
+              color: Theme.of(
+                context,
+              ).colorScheme.surfaceContainerHighest.withValues(alpha: 0.3),
+              borderRadius: BorderRadius.circular(16),
+              border: Border.all(color: Theme.of(context).dividerColor),
+            ),
+            child: Column(
+              children: [
+                CircleAvatar(
+                  radius: 30,
+                  backgroundColor: Theme.of(context).colorScheme.primary,
+                  foregroundColor: Theme.of(context).colorScheme.onPrimary,
+                  child: Text(
+                    staff.name.substring(0, 1).toUpperCase(),
+                    style: const TextStyle(
+                      fontSize: 24,
+                      fontWeight: FontWeight.bold,
+                    ),
+                  ),
+                ),
+                const SizedBox(height: 12),
+                Text(
+                  staff.name,
+                  style: const TextStyle(fontWeight: FontWeight.bold),
+                  overflow: TextOverflow.ellipsis,
+                ),
+              ],
+            ),
+          ),
+        );
+      }).toList(),
+    );
+  }
+}
+
+Future<StaffMemberModel?> getStaffMember(BuildContext context) async {
+  final sessionState = context.read<SessionCubit>().state;
+
+  if (sessionState.isSingleUserMode) {
+    // Dispositivo personale: non rompiamo le palle. Usiamo l'utente loggato.
+    return sessionState.currentStaffMember;
+  } else {
+    // Dispositivo Condiviso (Kiosk Mode): Chiediamo chi è!
+    return await showStaffSelectorModal(context);
+  }
+}

lib/features/home/ui/home_screen.dart

@@ -4,9 +4,11 @@ import 'package:flux/core/blocs/session/session_cubit.dart';
 import 'package:flux/core/routes/routes.dart';
 import 'package:flux/core/theme/theme.dart';
 import 'package:flux/core/utils/extensions.dart';
+import 'package:flux/core/widgets/staff_selector_modal.dart';
 import 'package:flux/features/home/latest_store_operations/ui/latest_store_operations_card.dart';
 import 'package:flux/features/home/ui/quick_actions_widget.dart';
 import 'package:flux/features/master_data/staff/blocs/staff_cubit.dart';
+import 'package:flux/features/master_data/staff/models/staff_member_model.dart';
 import 'package:go_router/go_router.dart';
 
 class HomeScreen extends StatelessWidget {
@@ -186,11 +188,13 @@ class HomeScreen extends StatelessWidget {
             icon: Icons.add,
             label: context.l10n.commonOperation,
             color: Colors.blue,
-            onTap: () {
-              // Entriamo nel form! Nessun parametro extra = Nuovo Servizio
+            onTap: () async {
+              StaffMemberModel? createdBy = await getStaffMember(context);
+              if (createdBy == null || !context.mounted) return;
               context.pushNamed(
                 Routes.operationForm,
                 pathParameters: {'id': 'new'},
+                extra: (createdBy: createdBy, operation: null),
               );
             },
           ),
@@ -199,11 +203,13 @@ class HomeScreen extends StatelessWidget {
             icon: Icons.handyman,
             label: context.l10n.homeNewOperationTicket,
             color: Colors.redAccent,
-            onTap: () {
-              // Andiamo alla lista! (Da lì poi aggiungeremo il tasto "+" per il form)
+            onTap: () async {
+              StaffMemberModel? createdBy = await getStaffMember(context);
+              if (createdBy == null || !context.mounted) return;
               context.pushNamed(
                 Routes.ticketForm,
                 pathParameters: {'id': 'new'},
+                extra: (createdBy: createdBy, ticket: null),
               );
             },
           ),
@@ -383,6 +389,7 @@ class HomeScreen extends StatelessWidget {
                       onTap: () {
                         // Cambiamo il negozio nel SessionCubit!
                         context.read<SessionCubit>().changeStore(store);
+                        context.read<StaffCubit>().loadStaffForStore(store.id!);
                         Navigator.pop(context);
                       },
                     );

lib/features/operations/blocs/operation_form_cubit.dart

@@ -2,6 +2,7 @@ import 'package:equatable/equatable.dart';
 import 'package:flutter_bloc/flutter_bloc.dart';
 import 'package:flux/core/blocs/session/session_cubit.dart';
 import 'package:flux/features/customers/models/customer_model.dart';
+import 'package:flux/features/master_data/staff/models/staff_member_model.dart';
 import 'package:flux/features/operations/data/operations_repository.dart';
 import 'package:flux/features/operations/models/operation_model.dart';
 import 'package:get_it/get_it.dart';
@@ -14,19 +15,19 @@ class OperationFormCubit extends Cubit<OperationFormState> {
   final SessionCubit _sessionCubit = GetIt.I<SessionCubit>();
   final Uuid _uuid = const Uuid();
 
-  OperationFormCubit()
-    : super(
-        OperationFormState(
-          // Inizializziamo con un modello vuoto di sicurezza
-          operation: OperationModel(
-            storeId: '',
-            companyId: '',
-            reference: '',
-            status: OperationStatus.draft,
-            createdAt: DateTime.now(),
-          ),
-        ),
-      );
+  OperationFormCubit({
+    StaffMemberModel? createdBy,
+    OperationModel? existingOperation,
+  }) : super(
+         OperationFormState(
+           operation:
+               existingOperation ??
+               OperationModel.empty().copyWith(
+                 staffId: createdBy?.id,
+                 staffDisplayName: createdBy?.name,
+               ),
+         ),
+       );
 
   Future<void> initForm({
     OperationModel? existingOperation,
@@ -43,26 +44,37 @@ class OperationFormCubit extends Cubit<OperationFormState> {
           ),
         );
       } else if (operationId != null) {
-        // Avendo separato i cubit, se ci passano solo l'ID lo scarichiamo dal DB
-        final operation = await _repository.fetchOperationById(operationId);
-        emit(
-          state.copyWith(
-            operation: operation,
-            status: OperationFormStatus.ready,
-          ),
-        );
+        emit(state.copyWith(status: OperationFormStatus.loading));
+        try {
+          final operation = await _repository.fetchOperationById(operationId);
+          emit(
+            state.copyWith(
+              operation: operation,
+              status: OperationFormStatus.ready,
+            ),
+          );
+        } on Exception catch (e) {
+          emit(
+            state.copyWith(
+              status: OperationFormStatus.failure,
+              errorMessage: e.toString(),
+            ),
+          );
+        }
       } else {
         // NUOVA PRATICA: Creiamo un nuovo Batch UUID
+        final currentStore = _sessionCubit.state.currentStore;
+        final companyId = _sessionCubit.state.company?.id ?? '';
+        final newOperation = state.operation.copyWith(
+          companyId: companyId,
+          storeId: currentStore?.id,
+          status: OperationStatus.success,
+          reference: '',
+          batchUuid: _uuid.v4(),
+        );
         emit(
           state.copyWith(
-            operation: OperationModel(
-              storeId: _sessionCubit.state.currentStore?.id ?? '',
-              reference: '',
-              createdAt: DateTime.now(),
-              companyId: _sessionCubit.state.company!.id!,
-              status: OperationStatus.draft,
-              batchUuid: _uuid.v4(),
-            ),
+            operation: newOperation,
             status: OperationFormStatus.ready,
           ),
         );

lib/features/operations/data/operations_repository.dart

@@ -18,7 +18,7 @@ class OperationsRepository {
           .from('operation')
           .select('''
             *,
-            customer(name), 
+            customer(*), 
             store(name),
             staff_member(name),
             provider(name),
@@ -47,7 +47,7 @@ class OperationsRepository {
           .from('operation')
           .select('''
             *,
-            customer(name), 
+            customer(*), 
             store(name),
             provider(name),
             model(name_with_brand),

lib/features/operations/ui/operation_form_screen.dart

@@ -187,7 +187,9 @@ class _OperationFormScreenState extends State<OperationFormScreen> {
         return Scaffold(
           appBar: AppBar(
             title: Text(
-              state.operation.id == null ? 'Nuova Pratica' : 'Modifica Pratica',
+              state.operation.id == null
+                  ? 'Nuova Pratica - Operatore: ${state.operation.staffDisplayName}'
+                  : 'Modifica Pratica - Operatore: ${state.operation.staffDisplayName}',
             ),
             // Mettiamo un piccolo indicatore visivo anche nella AppBar se non è OK
             actions:
@@ -570,8 +572,8 @@ class _OperationFormScreenState extends State<OperationFormScreen> {
     return Column(
       crossAxisAlignment: CrossAxisAlignment.start,
       children: [
-        _buildStaffSection(state),
-        const Divider(height: 50),
+        /* _buildStaffSection(state),
+        const Divider(height: 50), */
         _buildOperationStatusSection(state),
         const Divider(height: 32),
         _buildCustomerSection(state),

lib/features/operations/ui/operation_list_screen.dart

@@ -1,5 +1,8 @@
 import 'package:flutter/material.dart';
 import 'package:flutter_bloc/flutter_bloc.dart';
+import 'package:flux/core/routes/routes.dart';
+import 'package:flux/core/widgets/staff_selector_modal.dart';
+import 'package:flux/features/master_data/staff/models/staff_member_model.dart';
 import 'package:flux/features/operations/blocs/operation_list_cubit.dart';
 import 'package:flux/features/operations/models/operation_model.dart';
 import 'package:go_router/go_router.dart';
@@ -113,7 +116,15 @@ class _OperationListScreenState extends State<OperationListScreen> {
         },
       ),
       floatingActionButton: FloatingActionButton(
-        onPressed: () => startNewOperation(context),
+        onPressed: () async {
+          StaffMemberModel? createdBy = await getStaffMember(context);
+          if (createdBy == null || !context.mounted) return;
+          context.pushNamed(
+            Routes.operationForm,
+            pathParameters: {'id': 'new'},
+            extra: (createdBy: createdBy, operation: null),
+          );
+        },
         child: const Icon(Icons.add),
       ),
     );

lib/features/settings/blocs/settings_cubit.dart

@@ -0,0 +1,42 @@
+import 'package:equatable/equatable.dart';
+import 'package:flutter_bloc/flutter_bloc.dart';
+import 'package:flux/core/blocs/session/session_cubit.dart';
+import 'package:get_it/get_it.dart';
+import 'package:shared_preferences/shared_preferences.dart';
+
+class SettingsState extends Equatable {
+  final bool isSingleUserMode;
+
+  const SettingsState({this.isSingleUserMode = false});
+
+  SettingsState copyWith({bool? isSingleUserMode}) {
+    return SettingsState(
+      isSingleUserMode: isSingleUserMode ?? this.isSingleUserMode,
+    );
+  }
+
+  @override
+  List<Object?> get props => [isSingleUserMode];
+}
+
+class SettingsCubit extends Cubit<SettingsState> {
+  final SharedPreferences _prefs = GetIt.I.get<SharedPreferences>();
+
+  SettingsCubit() : super(const SettingsState()) {
+    final bool isSingleUserMode = _prefs.getBool('isSingleUserMode') ?? false;
+    final sessionCubit = GetIt.I.get<SessionCubit>();
+    sessionCubit.setIsSingleUserMode(isSingleUserMode);
+    emit(state.copyWith(isSingleUserMode: isSingleUserMode));
+  }
+
+  void toggleSingleUserMode() {
+    final bool isSingleUserMode = !state.isSingleUserMode;
+    GetIt.I.get<SharedPreferences>().setBool(
+      'isSingleUserMode',
+      isSingleUserMode,
+    );
+    final sessionCubit = GetIt.I.get<SessionCubit>();
+    sessionCubit.setIsSingleUserMode(isSingleUserMode);
+    emit(state.copyWith(isSingleUserMode: !state.isSingleUserMode));
+  }
+}

lib/features/settings/settings_screen.dart

@@ -4,10 +4,11 @@ import 'package:flutter_bloc/flutter_bloc.dart';
 import 'package:flux/core/blocs/session/session_cubit.dart';
 import 'package:flux/core/routes/routes.dart';
 import 'package:flux/core/theme/theme.dart';
+import 'package:flux/features/settings/blocs/settings_cubit.dart';
 import 'package:go_router/go_router.dart';
 
-class SettingsView extends StatelessWidget {
-  const SettingsView({super.key});
+class SettingsScreen extends StatelessWidget {
+  const SettingsScreen({super.key});
 
   @override
   Widget build(BuildContext context) {
@@ -24,6 +25,14 @@ class SettingsView extends StatelessWidget {
               context: context,
               onTap: () {},
             ),
+            BlocBuilder<SettingsCubit, SettingsState>(
+              builder: (context, state) => CheckboxListTile(
+                value: state.isSingleUserMode,
+                title: const Text('Singolo Utente'),
+                onChanged: (_) =>
+                    context.read<SettingsCubit>().toggleSingleUserMode(),
+              ),
+            ),
             _settingsTile(
               title: 'Impostazioni Azienda',
               icon: Icons.business,

lib/features/tickets/blocs/ticket_form_cubit.dart

@@ -1,8 +1,11 @@
 import 'package:flutter_bloc/flutter_bloc.dart';
 import 'package:flux/core/blocs/session/session_cubit.dart';
 import 'package:flux/features/customers/models/customer_model.dart';
+import 'package:flux/features/master_data/staff/models/staff_member_model.dart';
 import 'package:flux/features/tickets/models/ticket_model.dart';
 import 'package:flux/features/tickets/data/ticket_repository.dart';
+import 'package:flux/features/tracking/data/tracking_repository.dart';
+import 'package:flux/features/tracking/models/tracking_model.dart';
 import 'package:get_it/get_it.dart';
 import 'ticket_form_state.dart';
 
@@ -10,30 +13,35 @@ class TicketFormCubit extends Cubit<TicketFormState> {
   final TicketRepository _repository = GetIt.I.get<TicketRepository>();
   final SessionCubit _sessionCubit = GetIt.I.get<SessionCubit>();
 
-  TicketFormCubit()
+  // Costruttore: prepariamo subito il ticket base con i dati di chi lo crea
+  TicketFormCubit({StaffMemberModel? createdBy, TicketModel? existingTicket})
     : super(
-        // Inizializziamo con un ticket vuoto di default
-        TicketFormState(ticket: TicketModel.empty()),
+        TicketFormState(
+          // Se c'è un ticket esistente usa quello, ALTRIMENTI ne crea uno vuoto
+          // e ci stampa subito il nome del creatore!
+          ticket:
+              existingTicket ??
+              TicketModel.empty().copyWith(
+                createdById: createdBy?.id,
+                createdByName: createdBy?.name,
+              ),
+        ),
       );
 
-  /// 1. INIZIALIZZAZIONE (Se stiamo modificando un ticket esistente)
+  /// 1. INIZIALIZZAZIONE
   Future<void> initForm({String? id, TicketModel? existingTicket}) async {
     if (existingTicket != null) {
-      // SCENARIO 1 (App Native / Navigazione interna Web):
-      // Abbiamo l'oggetto intero passato via 'extra'. Lo mostriamo all'istante!
+      // SCENARIO 1: Abbiamo il ticket intero passato via record
       emit(
         state.copyWith(ticket: existingTicket, status: TicketFormStatus.ready),
       );
     } else if (id != null) {
-      // SCENARIO 2 (Web Refresh o Link condiviso):
-      // L'utente ha premuto F5 su /tickets/form/123. L'extra è andato perso, ma abbiamo l'ID!
-      emit(
-        state.copyWith(status: TicketFormStatus.loading),
-      ); // Mostriamo uno spinner
+      // SCENARIO 2: QR CODE o Web Refresh! (Hai solo l'ID)
+      emit(state.copyWith(status: TicketFormStatus.loading));
+
       try {
-        final fetchedTicket = await _repository.getTicketById(
-          id,
-        ); // Lo scarichiamo!
+        // Boom! Lo scarica dal database in tempo reale
+        final fetchedTicket = await _repository.getTicketById(id);
         emit(
           state.copyWith(ticket: fetchedTicket, status: TicketFormStatus.ready),
         );
@@ -46,20 +54,17 @@ class TicketFormCubit extends Cubit<TicketFormState> {
         );
       }
     } else {
-      // SCENARIO 3 (Nuovo Ticket):
-      // È un nuovo ticket! Inseriamo i default base (Azienda, Negozio, Creatore)
-      final currentUser = _sessionCubit.state.currentStaffMember;
+      // SCENARIO 3: Nuovo Ticket
       final currentStore = _sessionCubit.state.currentStore;
       final companyId = _sessionCubit.state.company?.id ?? '';
 
-      final newTicket = TicketModel.empty().copyWith(
+      // IL TRUCCO È QUI: Usiamo `state.ticket` invece di `TicketModel.empty()`.
+      // `state.ticket` HA GIÀ i dati di 'createdBy' settati nel costruttore!
+      final newTicket = state.ticket.copyWith(
         companyId: companyId,
         storeId: currentStore?.id,
-        createdById: currentUser?.id,
-        createdByName: currentUser?.name,
-        // Impostiamo lo stato iniziale
-        ticketStatus: TicketStatus.open,
-        ticketType: TicketType.repair, // Default
+        ticketStatus: TicketStatus.open, // <-- O il tuo status di default
+        ticketType: TicketType.repair,
       );
 
       emit(state.copyWith(ticket: newTicket, status: TicketFormStatus.ready));
@@ -219,4 +224,51 @@ class TicketFormCubit extends Cubit<TicketFormState> {
       return null;
     }
   }
+
+  Future<void> takeInCharge({
+    required String staffId,
+    required String staffName,
+  }) async {
+    final currentTicket = state.ticket;
+
+    // Sicurezza: non possiamo prendere in carico un ticket fantasma
+    if (currentTicket.id == null || currentTicket.id!.isEmpty) return;
+
+    // 1. Prepariamo il ticket aggiornato
+    final updatedTicket = currentTicket.copyWith(
+      ticketStatus: TicketStatus
+          .inProgress, // Assumendo che tu abbia un enum per gli stati
+      assignedToId: staffId,
+      assignedToName: staffName,
+    );
+
+    try {
+      // 2. Aggiorniamo il ticket sul Database (usa il tuo metodo esistente del repo)
+      await _repository.updateTicket(updatedTicket);
+
+      // 3. Spara il log automatico nella Timeline!
+      await GetIt.I.get<TrackingRepository>().logQuickEvent(
+        companyId: currentTicket.companyId,
+        message: "Ticket preso in carico. Inizio lavorazione.",
+        type: TrackingType.statusChange,
+        parentId: currentTicket.id!,
+        parentType: TrackingParentType.ticket,
+        staffId: staffId,
+        // Lo mettiamo pubblico (isInternal: false) così il cliente a casa vede che
+        // il suo dispositivo è ufficialmente sotto i ferri!
+        isInternal: false,
+      );
+
+      // 4. Aggiorniamo lo stato locale del Cubit per far scattare la UI
+      emit(state.copyWith(ticket: updatedTicket));
+    } catch (e) {
+      // Gestisci eventuali errori (es. mostrando una snackbar)
+      emit(
+        state.copyWith(
+          status: TicketFormStatus.failure,
+          errorMessage: 'Errore durante la presa in carico: $e',
+        ),
+      );
+    }
+  }
 }

lib/features/tickets/ui/ticket_form_screen.dart

@@ -13,7 +13,11 @@ import 'package:flux/features/tickets/blocs/ticket_form_state.dart';
 import 'package:flux/features/tickets/models/ticket_model.dart';
 import 'package:flux/core/widgets/shared_forms/staff_section.dart';
 import 'package:flux/features/tickets/models/ticket_status_extension.dart';
+import 'package:flux/features/tickets/ui/ticket_timeline_section.dart';
+import 'package:flux/features/tickets/ui/ticket_workspace_screen.dart';
 import 'package:flux/features/tickets/utils/ticket_pdf_service.dart';
+import 'package:flux/features/tracking/blocs/tracking_cubit.dart';
+import 'package:flux/features/tracking/models/tracking_model.dart';
 import 'package:get_it/get_it.dart';
 import 'package:printing/printing.dart';
 
@@ -293,9 +297,88 @@ class _TicketFormScreenState extends State<TicketFormScreen> {
         return Scaffold(
           appBar: AppBar(
             title: Text(
-              ticket.id == null ? 'Nuova Scheda Assistenza' : 'Modifica Scheda',
+              ticket.id == null
+                  ? 'Nuovo Ticket - Operatore: ${state.ticket.createdByName}'
+                  : 'Modifica Ticket - Operatore: ${state.ticket.createdByName}',
             ),
             actions: [
+              BlocBuilder<TicketFormCubit, TicketFormState>(
+                builder: (context, state) {
+                  final ticket = state.ticket;
+
+                  // Se il ticket non è ancora salvato, niente azioni rapide
+                  if (ticket.id == null || ticket.id!.isEmpty) {
+                    return const SizedBox.shrink();
+                  }
+
+                  // CONDIZIONE A: Da iniziare
+                  if (ticket.ticketStatus == TicketStatus.open ||
+                      ticket.ticketStatus == TicketStatus.inProgress) {
+                    return Padding(
+                      padding: const EdgeInsets.symmetric(
+                        horizontal: 16.0,
+                        vertical: 8.0,
+                      ),
+                      child: FilledButton.icon(
+                        style: FilledButton.styleFrom(
+                          backgroundColor:
+                              Colors.amber.shade700, // Colore Action
+                        ),
+                        onPressed: () {
+                          final currentUserId = GetIt.I
+                              .get<SessionCubit>()
+                              .state
+                              .currentStaffMember!
+                              .id!;
+                          final currentUserName = GetIt.I
+                              .get<SessionCubit>()
+                              .state
+                              .currentStaffMember!
+                              .name;
+
+                          context.read<TicketFormCubit>().takeInCharge(
+                            staffId: currentUserId,
+                            staffName: currentUserName,
+                          );
+
+                          Navigator.push(
+                            context,
+                            MaterialPageRoute(
+                              builder: (_) =>
+                                  TicketWorkspaceScreen(ticket: ticket),
+                            ),
+                          );
+                        },
+                        icon: const Icon(Icons.play_arrow, color: Colors.white),
+                        label: const Text(
+                          'Prendi in Carico',
+                          style: TextStyle(color: Colors.white),
+                        ),
+                      ),
+                    );
+                  }
+                  // CONDIZIONE B: Già in lavorazione
+                  else if (ticket.ticketStatus == TicketStatus.inProgress) {
+                    return Padding(
+                      padding: const EdgeInsets.symmetric(
+                        horizontal: 16.0,
+                        vertical: 8.0,
+                      ),
+                      child: FilledButton.icon(
+                        onPressed: () {
+                          // Naviga direttamente alla schermata di lavorazione
+                          // Navigator.push(context, MaterialPageRoute(builder: (_) => TicketWorkspaceScreen(ticket: ticket)));
+                        },
+                        icon: const Icon(Icons.handyman),
+                        label: const Text('Vai a Lavorazione'),
+                      ),
+                    );
+                  }
+
+                  // Se è chiuso o in altri stati strani, nascondiamo il bottone
+                  return const SizedBox.shrink();
+                },
+              ),
               Padding(
                 padding: const EdgeInsets.only(right: 16.0),
                 child: Chip(
@@ -409,7 +492,11 @@ class _TicketFormScreenState extends State<TicketFormScreen> {
       return Row(
         crossAxisAlignment: CrossAxisAlignment.start,
         children: [
-          Expanded(child: Column(children: [_cardAnagrafica(ticket)])),
+          Expanded(
+            child: Column(
+              children: [_cardTimeline(ticket), _cardAnagrafica(ticket)],
+            ),
+          ),
           const SizedBox(width: 24),
           Expanded(
             child: Column(
@@ -441,7 +528,11 @@ class _TicketFormScreenState extends State<TicketFormScreen> {
           const SizedBox(width: 24),
           Expanded(
             child: Column(
-              children: [_cardDettagli(ticket), _cardCosti(ticket)],
+              children: [
+                _cardTimeline(ticket),
+                _cardDettagli(ticket),
+                _cardCosti(ticket),
+              ],
             ),
           ),
         ],
@@ -451,6 +542,7 @@ class _TicketFormScreenState extends State<TicketFormScreen> {
       return Column(
         crossAxisAlignment: CrossAxisAlignment.stretch,
         children: [
+          _cardTimeline(ticket),
           _cardAnagrafica(ticket),
           _cardDispositivi(ticket),
           _cardDettagli(ticket),
@@ -461,7 +553,7 @@ class _TicketFormScreenState extends State<TicketFormScreen> {
     }
   }
 
-  // --- LE 5 CARD (MODULARIZZATE E COLORATE) ---
+  // --- LE 6 CARD (MODULARIZZATE E COLORATE) ---
 
   Widget _cardAnagrafica(TicketModel ticket) {
     return _buildCard(
@@ -469,7 +561,7 @@ class _TicketFormScreenState extends State<TicketFormScreen> {
       icon: Icons.person,
       themeColor: Colors.indigo,
       children: [
-        StaffSection(
+        /* StaffSection(
           label: 'Creato Da',
           staffId: ticket.createdById,
           staffName: ticket.createdByName,
@@ -477,7 +569,7 @@ class _TicketFormScreenState extends State<TicketFormScreen> {
               .read<TicketFormCubit>()
               .updateCreator(staffId: staff.id!, staffName: staff.name),
         ),
-        const Divider(height: 32),
+        const Divider(height: 32), */
         SharedCustomerSection(
           customer: ticket.customer,
           onCustomerSelected: (customer) =>
@@ -781,6 +873,51 @@ class _TicketFormScreenState extends State<TicketFormScreen> {
     );
   }
 
+  Widget _cardTimeline(TicketModel ticket) {
+    // Se il ticket è nuovo (non ha ancora un ID salvato a DB), nascondiamo la timeline
+    if (ticket.id == null || ticket.id!.isEmpty) {
+      return const SizedBox.shrink();
+    }
+
+    return _buildCard(
+      title: 'Timeline & Note',
+      icon: Icons.history,
+      themeColor: Colors.blueGrey,
+      children: [
+        BlocProvider(
+          create: (context) => TrackingCubit(
+            parentId: ticket.id!,
+            parentType: TrackingParentType.ticket,
+          ),
+          child: BlocBuilder<TrackingCubit, TrackingState>(
+            builder: (context, state) {
+              if (state.isLoading && state.logs.isEmpty) {
+                return const Center(child: CircularProgressIndicator());
+              }
+
+              return TicketTimelineSection(
+                logs: state.logs,
+                onAddNote: (message, isInternal) {
+                  // Recupera l'ID dello staff loggato dal tuo auth state
+                  // final currentStaffId = ...
+                  context.read<TrackingCubit>().addManualNote(
+                    message,
+                    isInternal,
+                    staffId: GetIt.I
+                        .get<SessionCubit>()
+                        .state
+                        .currentStaffMember
+                        ?.id,
+                  );
+                },
+              );
+            },
+          ),
+        ),
+      ],
+    );
+  }
+
   // --- WIDGET BASE PER LA CARD ---
   Widget _buildCard({
     required String title,

lib/features/tickets/ui/ticket_list_screen.dart

@@ -1,10 +1,14 @@
 import 'package:flutter/material.dart';
 import 'package:flutter_bloc/flutter_bloc.dart';
+import 'package:flux/core/blocs/session/session_cubit.dart';
 import 'package:flux/core/routes/routes.dart';
+import 'package:flux/core/widgets/staff_selector_modal.dart';
+import 'package:flux/features/master_data/staff/models/staff_member_model.dart';
 import 'package:flux/features/tickets/blocs/ticket_list_cubit.dart';
 import 'package:flux/features/tickets/blocs/ticket_list_state.dart';
 import 'package:flux/features/tickets/models/ticket_model.dart';
 import 'package:flux/features/tickets/models/ticket_status_extension.dart';
+import 'package:flux/features/tickets/ui/ticket_form_screen.dart';
 import 'package:go_router/go_router.dart';
 
 class TicketListScreen extends StatefulWidget {
@@ -148,11 +152,17 @@ class _TicketListScreenState extends State<TicketListScreen> {
         ],
       ),
       floatingActionButton: FloatingActionButton.extended(
-        onPressed: () {
-          context.pushNamed(Routes.ticketForm, pathParameters: {'id': 'new'});
-        },
         icon: const Icon(Icons.add),
         label: const Text('Nuovo Ticket'),
+        onPressed: () async {
+          StaffMemberModel? createdBy = await getStaffMember(context);
+          if (createdBy == null || !context.mounted) return;
+          context.pushNamed(
+            Routes.ticketForm,
+            pathParameters: {'id': 'new'},
+            extra: (createdBy: createdBy, ticket: null),
+          );
+        },
       ),
     );
   }

lib/features/tickets/ui/ticket_timeline_section.dart

@@ -0,0 +1,278 @@
+import 'package:flutter/material.dart';
+import 'package:flux/features/tracking/models/tracking_model.dart';
+
+class TicketTimelineSection extends StatefulWidget {
+  final List<TrackingModel> logs;
+  final void Function(String message, bool isInternal) onAddNote;
+
+  const TicketTimelineSection({
+    super.key,
+    required this.logs,
+    required this.onAddNote,
+  });
+
+  @override
+  State<TicketTimelineSection> createState() => _TicketTimelineSectionState();
+}
+
+class _TicketTimelineSectionState extends State<TicketTimelineSection> {
+  final TextEditingController _textController = TextEditingController();
+  bool _isInternal = true; // Di default blindiamo tutto a uso interno!
+
+  @override
+  void dispose() {
+    _textController.dispose();
+    super.dispose();
+  }
+
+  void _submitNote() {
+    final text = _textController.text.trim();
+    if (text.isNotEmpty) {
+      widget.onAddNote(text, _isInternal);
+      _textController.clear();
+      // Chiudiamo la tastiera se siamo su mobile
+      FocusScope.of(context).unfocus();
+    }
+  }
+
+  @override
+  Widget build(BuildContext context) {
+    final theme = Theme.of(context);
+
+    return Column(
+      crossAxisAlignment: CrossAxisAlignment.stretch,
+      children: [
+        // --- ZONA INPUT ---
+        Container(
+          padding: const EdgeInsets.all(12),
+          decoration: BoxDecoration(
+            color: theme.colorScheme.surfaceContainerHighest.withValues(
+              alpha: 0.3,
+            ),
+            borderRadius: BorderRadius.circular(12),
+            border: Border.all(color: theme.dividerColor),
+          ),
+          child: Column(
+            children: [
+              Row(
+                children: [
+                  Expanded(
+                    child: TextField(
+                      controller: _textController,
+                      decoration: const InputDecoration(
+                        hintText: 'Scrivi un aggiornamento...',
+                        border: InputBorder.none,
+                        isDense: true,
+                      ),
+                      textInputAction: TextInputAction.send,
+                      onSubmitted: (_) => _submitNote(),
+                    ),
+                  ),
+                  IconButton.filled(
+                    onPressed: _submitNote,
+                    icon: const Icon(Icons.send, size: 20),
+                    tooltip: 'Invia',
+                  ),
+                ],
+              ),
+              const Divider(height: 16),
+              Row(
+                mainAxisAlignment: MainAxisAlignment.spaceBetween,
+                children: [
+                  Row(
+                    children: [
+                      Icon(
+                        _isInternal ? Icons.lock : Icons.public,
+                        size: 16,
+                        color: _isInternal
+                            ? Colors.amber.shade700
+                            : Colors.green,
+                      ),
+                      const SizedBox(width: 8),
+                      Text(
+                        _isInternal
+                            ? 'Nota Interna (Privata)'
+                            : 'Visibile al Cliente',
+                        style: TextStyle(
+                          fontSize: 12,
+                          fontWeight: FontWeight.bold,
+                          color: _isInternal
+                              ? Colors.amber.shade700
+                              : Colors.green,
+                        ),
+                      ),
+                    ],
+                  ),
+                  Switch(
+                    value: _isInternal,
+                    activeThumbColor: Colors.amber.shade700,
+                    activeTrackColor: Colors.amber,
+                    inactiveThumbColor: Colors.green,
+                    inactiveTrackColor: Colors.green.withValues(alpha: 0.2),
+                    onChanged: (val) {
+                      setState(() {
+                        _isInternal = val;
+                      });
+                    },
+                  ),
+                ],
+              ),
+            ],
+          ),
+        ),
+
+        const SizedBox(height: 24),
+
+        // --- TIMELINE SCROLLABILE ---
+        if (widget.logs.isEmpty)
+          const Padding(
+            padding: EdgeInsets.all(32.0),
+            child: Center(
+              child: Text(
+                'Nessun evento registrato.',
+                style: TextStyle(color: Colors.grey),
+              ),
+            ),
+          )
+        else
+          ConstrainedBox(
+            constraints: const BoxConstraints(
+              maxHeight: 400,
+            ), // Limite di altezza
+            child: ListView.builder(
+              shrinkWrap: true,
+              itemCount: widget.logs.length,
+              itemBuilder: (context, index) {
+                final log = widget.logs[index];
+                final isLast = index == widget.logs.length - 1;
+
+                return IntrinsicHeight(
+                  child: Row(
+                    crossAxisAlignment: CrossAxisAlignment.start,
+                    children: [
+                      // --- LINEA E PALLINO ---
+                      SizedBox(
+                        width: 30,
+                        child: Column(
+                          children: [
+                            Container(
+                              margin: const EdgeInsets.only(top: 4),
+                              width: 14,
+                              height: 14,
+                              decoration: BoxDecoration(
+                                color: _getEventColor(log.eventType),
+                                shape: BoxShape.circle,
+                                border: Border.all(
+                                  color: theme.scaffoldBackgroundColor,
+                                  width: 2,
+                                ),
+                              ),
+                            ),
+                            if (!isLast)
+                              Expanded(
+                                child: Container(
+                                  width: 2,
+                                  color: theme.dividerColor,
+                                ),
+                              ),
+                          ],
+                        ),
+                      ),
+
+                      // --- CONTENUTO EVENTO ---
+                      Expanded(
+                        child: Padding(
+                          padding: const EdgeInsets.only(bottom: 24.0),
+                          child: Column(
+                            crossAxisAlignment: CrossAxisAlignment.start,
+                            children: [
+                              Row(
+                                children: [
+                                  Text(
+                                    log.staffName ?? 'Sistema',
+                                    style: const TextStyle(
+                                      fontWeight: FontWeight.bold,
+                                      fontSize: 13,
+                                    ),
+                                  ),
+                                  const SizedBox(width: 8),
+                                  Text(
+                                    _formatDate(log.createdAt),
+                                    style: theme.textTheme.bodySmall?.copyWith(
+                                      color: Colors.grey,
+                                    ),
+                                  ),
+                                  if (!log.isInternal) ...[
+                                    const Spacer(),
+                                    Container(
+                                      padding: const EdgeInsets.symmetric(
+                                        horizontal: 6,
+                                        vertical: 2,
+                                      ),
+                                      decoration: BoxDecoration(
+                                        color: Colors.green.withValues(
+                                          alpha: 0.1,
+                                        ),
+                                        borderRadius: BorderRadius.circular(4),
+                                        border: Border.all(
+                                          color: Colors.green.withValues(
+                                            alpha: 0.3,
+                                          ),
+                                        ),
+                                      ),
+                                      child: const Text(
+                                        "PUBBLICO",
+                                        style: TextStyle(
+                                          color: Colors.green,
+                                          fontSize: 9,
+                                          fontWeight: FontWeight.bold,
+                                        ),
+                                      ),
+                                    ),
+                                  ],
+                                ],
+                              ),
+                              const SizedBox(height: 6),
+                              Text(
+                                log.message,
+                                style: const TextStyle(fontSize: 14),
+                              ),
+                            ],
+                          ),
+                        ),
+                      ),
+                    ],
+                  ),
+                );
+              },
+            ),
+          ),
+      ],
+    );
+  }
+
+  Color _getEventColor(TrackingType type) {
+    switch (type) {
+      case TrackingType.statusChange:
+        return Colors.blue;
+      case TrackingType.assignment:
+        return Colors.purple;
+      case TrackingType.systemAlert:
+        return Colors.redAccent;
+      case TrackingType.customerContact:
+        return Colors.teal;
+      case TrackingType.manualNote:
+      // ignore: unreachable_switch_default
+      default:
+        return Colors.amber.shade600;
+    }
+  }
+
+  String _formatDate(DateTime date) {
+    final day = date.day.toString().padLeft(2, '0');
+    final month = date.month.toString().padLeft(2, '0');
+    final hour = date.hour.toString().padLeft(2, '0');
+    final minute = date.minute.toString().padLeft(2, '0');
+    return "$day/$month - $hour:$minute";
+  }
+}

lib/features/tickets/ui/ticket_workspace_screen.dart

@@ -0,0 +1,251 @@
+import 'package:flutter/material.dart';
+import 'package:flutter_bloc/flutter_bloc.dart';
+// Importa il tuo TicketModel, Cubit, ecc.
+
+class TicketWorkspaceScreen extends StatelessWidget {
+  // Passiamo il ticket attuale per avere i dati (o il Cubit se preferisci)
+  final dynamic ticket; // Sostituisci con TicketModel
+
+  const TicketWorkspaceScreen({super.key, required this.ticket});
+
+  @override
+  Widget build(BuildContext context) {
+    final theme = Theme.of(context);
+
+    return Scaffold(
+      appBar: AppBar(
+        title: const Text('Banco di Lavoro'),
+        backgroundColor: theme.colorScheme.inversePrimary,
+        centerTitle: true,
+      ),
+      // SafeArea in basso per ospitare i bottoni fissi
+      bottomNavigationBar: SafeArea(child: _buildBottomActions(context)),
+      body: SingleChildScrollView(
+        padding: const EdgeInsets.all(24.0),
+        child: Column(
+          crossAxisAlignment: CrossAxisAlignment.stretch,
+          children: [
+            _buildDeviceHeader(theme),
+            const SizedBox(height: 24),
+            _buildDefectRecap(theme),
+            const SizedBox(height: 32),
+            _buildOperationsSection(theme),
+          ],
+        ),
+      ),
+    );
+  }
+
+  // --- 1. HEADER DISPOSITIVO E PASSWORD ---
+  Widget _buildDeviceHeader(ThemeData theme) {
+    return Card(
+      elevation: 0,
+      color: theme.colorScheme.primaryContainer.withValues(alpha: 0.4),
+      shape: RoundedRectangleBorder(
+        borderRadius: BorderRadius.circular(16),
+        side: BorderSide(
+          color: theme.colorScheme.primary.withValues(alpha: 0.2),
+        ),
+      ),
+      child: Padding(
+        padding: const EdgeInsets.all(20.0),
+        child: Row(
+          mainAxisAlignment: MainAxisAlignment.spaceBetween,
+          children: [
+            Expanded(
+              child: Column(
+                crossAxisAlignment: CrossAxisAlignment.start,
+                children: [
+                  Text(
+                    'DISPOSITIVO IN LAVORAZIONE',
+                    style: TextStyle(
+                      fontSize: 12,
+                      fontWeight: FontWeight.bold,
+                      color: theme.colorScheme.primary,
+                      letterSpacing: 1.2,
+                    ),
+                  ),
+                  const SizedBox(height: 8),
+                  Text(
+                    ticket.deviceModel ??
+                        'Modello Sconosciuto', // Es: "iPhone 13 Pro"
+                    style: const TextStyle(
+                      fontSize: 24,
+                      fontWeight: FontWeight.w800,
+                    ),
+                  ),
+                ],
+              ),
+            ),
+            // IL DATO PIÙ CERCATO DAI TECNICI: LA PASSWORD
+            Container(
+              padding: const EdgeInsets.symmetric(horizontal: 16, vertical: 12),
+              decoration: BoxDecoration(
+                color: theme.colorScheme.surface,
+                borderRadius: BorderRadius.circular(12),
+                border: Border.all(color: theme.dividerColor),
+              ),
+              child: Column(
+                children: [
+                  const Text(
+                    'PIN / SBLOCCO',
+                    style: TextStyle(fontSize: 10, color: Colors.grey),
+                  ),
+                  const SizedBox(height: 4),
+                  Text(
+                    ticket.unlockPassword?.isNotEmpty == true
+                        ? ticket.unlockPassword!
+                        : 'Nessuno',
+                    style: const TextStyle(
+                      fontSize: 20,
+                      fontWeight: FontWeight.bold,
+                      letterSpacing: 2,
+                    ),
+                  ),
+                ],
+              ),
+            ),
+          ],
+        ),
+      ),
+    );
+  }
+
+  // --- 2. RECAP DIFETTO ---
+  Widget _buildDefectRecap(ThemeData theme) {
+    return Column(
+      crossAxisAlignment: CrossAxisAlignment.start,
+      children: [
+        const Row(
+          children: [
+            Icon(Icons.warning_amber_rounded, color: Colors.orange),
+            SizedBox(width: 8),
+            Text(
+              'Difetto Segnalato',
+              style: TextStyle(fontSize: 18, fontWeight: FontWeight.bold),
+            ),
+          ],
+        ),
+        const SizedBox(height: 12),
+        Container(
+          width: double.infinity,
+          padding: const EdgeInsets.all(16),
+          decoration: BoxDecoration(
+            color: theme.colorScheme.surfaceContainerHighest.withValues(
+              alpha: 0.3,
+            ),
+            borderRadius: BorderRadius.circular(12),
+            border: Border.all(color: theme.dividerColor),
+          ),
+          child: Text(
+            ticket.defectDescription ?? 'Nessuna descrizione inserita.',
+            style: const TextStyle(fontSize: 16, height: 1.5),
+          ),
+        ),
+      ],
+    );
+  }
+
+  // --- 3. SEZIONE COSTI E RICAMBI (Mockup) ---
+  Widget _buildOperationsSection(ThemeData theme) {
+    return Column(
+      crossAxisAlignment: CrossAxisAlignment.start,
+      children: [
+        Row(
+          mainAxisAlignment: MainAxisAlignment.spaceBetween,
+          children: [
+            const Text(
+              'Ricambi e Manodopera',
+              style: TextStyle(fontSize: 18, fontWeight: FontWeight.bold),
+            ),
+            TextButton.icon(
+              onPressed: () {
+                // TODO: Apri modal per aggiungere una riga di costo
+              },
+              icon: const Icon(Icons.add),
+              label: const Text('Aggiungi Voce'),
+            ),
+          ],
+        ),
+        const SizedBox(height: 12),
+        // Qui ci andrà un ListView.builder collegato alla tabella dei costi/operazioni
+        Container(
+          padding: const EdgeInsets.all(32),
+          decoration: BoxDecoration(
+            borderRadius: BorderRadius.circular(12),
+            border: Border.all(
+              color: theme.dividerColor,
+              style: BorderStyle.solid,
+            ),
+          ),
+          child: const Center(
+            child: Text(
+              'Nessun ricambio o costo inserito.\nClicca su "Aggiungi Voce" per iniziare.',
+              textAlign: TextAlign.center,
+              style: TextStyle(color: Colors.grey),
+            ),
+          ),
+        ),
+      ],
+    );
+  }
+
+  // --- 4. BOTTONI AZIONE FINALI (In basso) ---
+  Widget _buildBottomActions(BuildContext context) {
+    return Container(
+      padding: const EdgeInsets.all(16.0),
+      decoration: BoxDecoration(
+        color: Theme.of(context).scaffoldBackgroundColor,
+        boxShadow: [
+          BoxShadow(
+            color: Colors.black.withValues(alpha: 0.05),
+            blurRadius: 10,
+            offset: const Offset(0, -5),
+          ),
+        ],
+      ),
+      child: Row(
+        children: [
+          // Bottone Pausa / Attesa Ricambi
+          Expanded(
+            flex: 1,
+            child: OutlinedButton.icon(
+              style: OutlinedButton.styleFrom(
+                padding: const EdgeInsets.symmetric(vertical: 16),
+                foregroundColor: Colors.orange.shade700,
+                side: BorderSide(color: Colors.orange.shade700),
+              ),
+              onPressed: () {
+                // TODO: Logica Metti in Pausa
+              },
+              icon: const Icon(Icons.pause),
+              label: const Text(
+                'Metti in Pausa',
+                style: TextStyle(fontWeight: FontWeight.bold),
+              ),
+            ),
+          ),
+          const SizedBox(width: 12),
+          // Bottone Completa
+          Expanded(
+            flex: 2,
+            child: FilledButton.icon(
+              style: FilledButton.styleFrom(
+                padding: const EdgeInsets.symmetric(vertical: 16),
+                backgroundColor: Colors.green.shade600,
+              ),
+              onPressed: () {
+                // TODO: Logica Completa Riparazione
+              },
+              icon: const Icon(Icons.check_circle_outline),
+              label: const Text(
+                'COMPLETA RIPARAZIONE',
+                style: TextStyle(fontWeight: FontWeight.bold, letterSpacing: 1),
+              ),
+            ),
+          ),
+        ],
+      ),
+    );
+  }
+}

lib/features/tracking/blocs/tracking_cubit.dart

@@ -0,0 +1,54 @@
+import 'package:flutter_bloc/flutter_bloc.dart';
+import 'package:flux/core/blocs/session/session_cubit.dart';
+import 'package:flux/features/tracking/data/tracking_repository.dart';
+import 'package:flux/features/tracking/models/tracking_model.dart';
+import 'package:get_it/get_it.dart';
+
+// Stati base: initial, loading, loaded, error
+class TrackingState {
+  final bool isLoading;
+  final List<TrackingModel> logs;
+
+  TrackingState({this.isLoading = false, this.logs = const []});
+}
+
+class TrackingCubit extends Cubit<TrackingState> {
+  final TrackingRepository _repo = GetIt.I.get<TrackingRepository>();
+  final String parentId;
+  final TrackingParentType parentType;
+  final String companyId = GetIt.I.get<SessionCubit>().state.company!.id!;
+
+  TrackingCubit({required this.parentId, required this.parentType})
+    : super(TrackingState()) {
+    loadTrackings();
+  }
+
+  Future<void> loadTrackings() async {
+    emit(TrackingState(isLoading: true, logs: state.logs));
+    final trackings = await _repo.getTrackingsByParent(
+      parentId: parentId,
+      parentType: parentType,
+    );
+    emit(TrackingState(isLoading: false, logs: trackings));
+  }
+
+  Future<void> addManualNote(
+    String message,
+    bool isInternal, {
+    String? staffId,
+  }) async {
+    // Aggiungiamo un feedback visivo immediato (Optimistic UI) se vogliamo,
+    // oppure semplicemente mostriamo il loading
+    await _repo.logQuickEvent(
+      companyId: companyId,
+      message: message,
+      type: TrackingType.manualNote,
+      parentId: parentId!,
+      parentType: parentType,
+      staffId: staffId,
+      isInternal: isInternal,
+    );
+    // Ricarichiamo la lista fresca dal server
+    await loadTrackings();
+  }
+}

lib/features/tracking/data/tracking_repository.dart

@@ -0,0 +1,57 @@
+import 'package:flux/features/tracking/models/tracking_model.dart';
+import 'package:get_it/get_it.dart';
+import 'package:supabase_flutter/supabase_flutter.dart';
+
+class TrackingRepository {
+  final SupabaseClient _supabase = GetIt.I.get<SupabaseClient>();
+
+  TrackingRepository();
+
+  /// Recupera la cronologia di un'entità (Ticket o Operazione)
+  Future<List<TrackingModel>> getTrackingsByParent({
+    required String parentId, // <-- Reso obbligatorio
+    required TrackingParentType parentType, // <-- Reso obbligatorio
+  }) async {
+    // Facciamo la query con la JOIN per recuperare il nome dello staff al volo
+    final response = await _supabase
+        .from('tracking')
+        .select('*, staff_member(name)')
+        .eq('parent_id', parentId)
+        .eq('parent_type', parentType.name)
+        .order(
+          'created_at',
+          ascending: true,
+        ); // ascending: true per avere la timeline dall'alto (vecchi) al basso (nuovi)
+
+    return response.map((map) => TrackingModel.fromMap(map)).toList();
+  }
+
+  /// Inserisce un nuovo evento di tracking
+  Future<void> logEvent(TrackingModel tracking) async {
+    await _supabase.from('tracking').insert(tracking.toMap());
+  }
+
+  /// Metodo helper rapido per loggare un cambio di stato o una nota
+  Future<void> logQuickEvent({
+    required String companyId,
+    required String message,
+    required TrackingType type,
+    required String parentId, // <-- Reso obbligatorio
+    required TrackingParentType parentType, // <-- Reso obbligatorio
+    String? staffId,
+    bool isInternal = true,
+  }) async {
+    final log = TrackingModel(
+      createdAt:
+          DateTime.now(), // Questo verrà ignorato dal toMap in fase di insert, ma serve al modello
+      companyId: companyId,
+      staffId: staffId,
+      parentId: parentId,
+      parentType: parentType,
+      eventType: type,
+      isInternal: isInternal,
+      message: message,
+    );
+    await logEvent(log);
+  }
+}

lib/features/tracking/models/tracking_model.dart

@@ -0,0 +1,132 @@
+import 'package:equatable/equatable.dart';
+
+enum TrackingType {
+  statusChange,
+  manualNote,
+  systemAlert,
+  customerContact,
+  assignment;
+
+  static TrackingType fromString(String value) {
+    return TrackingType.values.firstWhere(
+      (e) => e.name == value,
+      orElse: () => TrackingType.manualNote,
+    );
+  }
+}
+
+enum TrackingParentType {
+  ticket,
+  operation;
+
+  String get value => name;
+
+  static TrackingParentType fromString(String val) {
+    return TrackingParentType.values.firstWhere(
+      (e) => e.name == val,
+      orElse: () => TrackingParentType.ticket, // Default di sicurezza
+    );
+  }
+}
+
+class TrackingModel extends Equatable {
+  final String? id;
+  final DateTime createdAt;
+  final String companyId;
+  final String? staffId;
+  final String? staffName; // Per non fare mille join, lo prendiamo dal repo
+  final String parentId;
+  final TrackingParentType parentType;
+  final TrackingType eventType;
+  final bool isInternal;
+  final String message;
+
+  const TrackingModel({
+    this.id,
+    required this.createdAt,
+    required this.companyId,
+    this.staffId,
+    this.staffName,
+    required this.parentId,
+    required this.parentType,
+    required this.eventType,
+    required this.isInternal,
+    required this.message,
+  });
+
+  TrackingModel copyWith({
+    String? id,
+    DateTime? createdAt,
+    String? companyId,
+    String? staffId,
+    String? staffName,
+    TrackingParentType? parentType,
+    String? parentId,
+    TrackingType? eventType,
+    bool? isInternal,
+    String? message,
+  }) {
+    return TrackingModel(
+      id: id ?? this.id,
+      createdAt: createdAt ?? this.createdAt,
+      companyId: companyId ?? this.companyId,
+      staffId: staffId ?? this.staffId,
+      staffName: staffName ?? this.staffName,
+      parentId: parentId ?? this.parentId,
+      parentType: parentType ?? this.parentType,
+      eventType: eventType ?? this.eventType,
+      isInternal: isInternal ?? this.isInternal,
+      message: message ?? this.message,
+    );
+  }
+
+  factory TrackingModel.fromMap(Map<String, dynamic> map) {
+    return TrackingModel(
+      id: map['id'],
+      createdAt: DateTime.parse(map['created_at']),
+      companyId: map['company_id'],
+      staffId: map['staff_id'],
+      staffName: map['staff_member']?['name'], // Se fai la join su staff_member
+      parentId: map['parent_id'] as String,
+      parentType: TrackingParentType.fromString(map['parent_type']),
+      eventType: TrackingType.fromString(map['event_type']),
+      isInternal: map['is_internal'] ?? true,
+      message: map['message'],
+    );
+  }
+
+  Map<String, dynamic> toMap() {
+    final map = <String, dynamic>{
+      'company_id': companyId,
+      'staff_id': staffId,
+      'parent_id': parentId,
+      'parent_type': parentType.name,
+      'event_type': eventType.name,
+      'is_internal': isInternal,
+      'message': message,
+    };
+
+    // Aggiungiamo id e data SOLO se stiamo aggiornando un record esistente.
+    // In fase di creazione (insert), li omettiamo così Supabase usa i valori di default (gen_random_uuid e now()).
+    if (id != null) {
+      map['id'] = id;
+      map['created_at'] = createdAt.toIso8601String();
+    }
+
+    return map;
+  }
+
+  @override
+  List<Object?> get props => [
+    id,
+    createdAt,
+    companyId,
+    staffId,
+    staffName,
+    parentId,
+    parentType,
+    eventType,
+    isInternal,
+    message,
+  ];
+}

lib/main.dart

@@ -9,8 +9,10 @@ import 'package:flux/features/auth/bloc/auth_cubit.dart';
 import 'package:flux/features/company/data/company_repository.dart';
 import 'package:flux/features/operations/blocs/operation_list_cubit.dart';
 import 'package:flux/features/operations/data/operations_repository.dart';
+import 'package:flux/features/settings/blocs/settings_cubit.dart';
 import 'package:flux/features/settings/document_sequence/data/document_sequence_repository.dart';
 import 'package:flux/features/tickets/data/ticket_repository.dart';
+import 'package:flux/features/tracking/data/tracking_repository.dart';
 import 'package:flux/l10n/app_localizations.dart';
 import 'package:get_it/get_it.dart';
 import 'package:go_router/go_router.dart';
@@ -56,9 +58,15 @@ void main() async {
         BlocProvider<StoreCubit>(create: (_) => StoreCubit()),
         BlocProvider<CustomersCubit>(create: (_) => CustomersCubit()),
         BlocProvider<ProductsCubit>(create: (_) => ProductsCubit()),
-        BlocProvider<StaffCubit>(create: (_) => StaffCubit()),
+        BlocProvider<StaffCubit>(
+          create: (_) => StaffCubit()
+            ..loadStaffForStore(
+              GetIt.I.get<SessionCubit>().state.currentStore!.id!,
+            ),
+        ),
         BlocProvider<OperationListCubit>(create: (_) => OperationListCubit()),
         BlocProvider<ProvidersCubit>(create: (_) => ProvidersCubit()),
+        BlocProvider<SettingsCubit>(create: (_) => SettingsCubit()),
       ],
       child: const FluxApp(),
     ),
@@ -112,6 +120,7 @@ Future<void> setupLocator() async {
     SessionCubit(getIt<CoreRepository>(), getIt<SharedPreferences>()),
   );
   getIt.registerLazySingleton<CompanyRepository>(() => CompanyRepository());
+  getIt.registerLazySingleton<TrackingRepository>(() => TrackingRepository());
 }
 
 class FluxApp extends StatefulWidget {